Frequently Asked Questions

If you cannot see the answer that you are looking for then please contact our office on 01279 505072 and our friendly staff will be happy to provide an answer for you.

  • What is the Driving Licence Check code?
  • Where do I get the Online Check code from?
  • What is the minimum age to hire a vehicle?
  • What is the maximum age to hire a vehicle?
  • What happens if we get a parking ticket / PCN whilst the vehicle is on hire?
  • What is my Liability if I have an accident or damage the vehicle?
  • What is your fuel policy?
  • Is there breakdown cover on the vehicle?
  • What happens if I get a puncture during the hire?
  • Are the vehicle unlimited Mileage?
  • Do you allow your vehicles to go abroad?
  • What happens if I put the wrong fuel in the vehicle?
  • Are your vehicles Ad-Blue? And are we responsible for topping up Ad-blue?
  • What happens if I lose the key during the hire?
  • Is smoking permitted in your vehicles?
  • Do you allow pets in the vehicles?
  • Can I add an additional driver?
  • What is your Cancellation Policy?
  • Can I pay in Cash?
  • What Identification do I need?
  • Is there an Out of Hours Number in case of emergency?

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